Terms of Service
1. WELCOME TO MANTZOURAS
Mantzouras allows you to access certain products and services listed for sale and order for purchase.
These Terms & Conditions govern the relationship between you and Mantzouras. BY VISITING, REGISTERING FOR OR USING OR BROWSING THE MANTZOURAS SITE, YOU (ON BEHALF OF YOURSELF OR THE BUSINESS YOU REPRESENT) AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU CONTINUE TO USE THE WEBSITE OR IF YOU ORDER PRODUCTS OR SERVICES, THIS SHALL BE DEEMED AS YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
As used in these Terms & Conditions, "we," "us," and "Mantzouras" means Takis G. Manztouras Ltd, a company registered in Cyprus with Reg. No HE2984 and registered office at 65 Thessalonikis Street, 3025, Limassol, Cyprus and "you" means the applicant or the user of the Site (if registering for or using the Site as an individual) or the business the applicant or the user is employed by or represents (if registering for or using the Site as a business). Capitalised terms have the meanings listed in the Definitions section below.
2. MANTZOURAS AS A VENUE
You agree that Mantzouras is a venue and as such is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, Sellers, or outside parties on the Site. You are using the Site and all services offered at your own risk.
3. MEMBERSHIP ELIGIBILITY
Mantzouras is available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under applicable law. You represent and warrant that you are at least 18 years old and that all registration information you submit is accurate and truthful. Mantzouras may, in its sole discretion, refuse to offer access to or use of the Site to any person or entity and may change its eligibility criteria at any time without notice to you.
4. INTELLECTUAL PROPERTY
All content included in or made available through the Mantzouras Site such as text, graphics, logos, designs, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Mantzouras or its content suppliers and is protected by copyright law.
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Mantzouras Site are trademarks or trade dress of Mantzouras in the EU and other countries.
Mantzouras’s copyright, trademarks, service marks, logos, business name, domain name, rights in get up and trade dress and all other intellectual property rights may not be used, including without limitation as part of trademarks and/or as part of domain names or email addresses, in connection with any product or service in any manner that is likely to cause confusion or in any manner that disparages or discredits Mantzouras or the Sellers on Mantzouras.
5. LICENSE AND ACCESS
Subject to compliance with these Terms and Conditions, and payment of any applicable fees, Mantzouras grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the Mantzouras Site.
This license does not include any resale or commercial use of any service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools.
All rights not expressly granted to you in these Terms and Conditions are reserved and retained by Mantzouras or its licensors, suppliers, publishers, rightsholders, or other content providers. No service offered by Mantzouras or any part of service may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Mantzouras. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Mantzouras without express written consent. You may not use any meta tags or any other "hidden text" utilizing Mantzouras’s name or trademarks without the express written consent of Mantzouras. You may not misuse any services offered by Mantzouras and you may use them only as permitted by law. Failure to comply with these Terms and Conditions or any other terms agreed with Mantzouras shall terminate the license.
6. YOUR ACCOUNT
Registration and Security : You may need to register and open your own account to use the Services on the Mantzouras Site (Your Account), and you will be required to be logged in to Your Account and have a valid payment method associated with it. You are responsible for maintaining the confidentiality of Your Account and password and for restricting access to Your Account, and you agree to accept full responsibility for all activities that occur under Your Account or password and liability and damage resulting from your failure to maintain password confidentiality.
You undertake to immediately notify Mantzouras of any unauthorized use of your password or any breach of security. You also agree that Mantzouras cannot and will not be liable for any loss or damage arising from your failure to keep your password secure. You agree not to provide your username and/or password information to any other party other than Mantzouras.
Account Information : You must keep your account information up-to-date and accurate at all times, including a valid email and address.
Account Transfer : You may not transfer or sell Your Account and User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to this Agreement.
7. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, videos, and other content on the Mantzouras Site, if such feature is available, subject to the content being not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Mantzouras reserves the right (but not the obligation) to remove or edit such content at its discretion.
If you do post content or submit material, and unless we indicate otherwise, you grant Mantzouras a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Mantzouras and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these terms and conditions and will not cause injury to any person or entity; and that you will indemnify Mantzouras for all claims resulting from content you supply. Mantzouras has the right but not the obligation to monitor and edit or remove any activity or content. Mantzouras takes no responsibility and assumes no liability for any content posted by you or any third party.
You are responsible for all applicable taxes payable as a result of your activity on the Site.
9. INFORMATION CONTROL
Mantzouras undertakes no liability for any content provided by users that is made available on the Mantzouras Site. You may find some content to be offensive, harmful, inaccurate, or deceptive.
You agree that Mantzouras shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or resources or via pop ups which may appear when accessing the Mantzouras Site from your computer.
10. OTHER BUSINESSES
Parties other than Mantzouras operate stores, provide services or software, or sell product lines through Mantzouras Site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these businesses or individuals (including the content of their websites). Mantzouras does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
11. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
ALL SERVICES OFFERED BY MANTZOURAS AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. MANTZOURAS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ANY SUCH SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE MANTZOURAS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY LAW, MANTZOURAS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MANTZOURAS DOES NOT WARRANT THAT THE SERVICES OFFERED, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU, SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM MANTZOURAS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE FULL EXTENT PERMISSIBLE BY LAW, MANTZOURAS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY MANTZOURAS SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY MANTZOURAS SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
12. APPLICABLE LAW AND JURISDICTION
These Terms and Conditions are governed by the laws of Cyprus.
Any dispute arising from or relating to the subject matter of this agreement shall be subject to the exclusive jurisdiction of the courts of Cyprus. In relation to any legal action or proceedings to enforce this agreement or arising out of or in connection with this agreement, each of the Parties submits to the jurisdiction of the Cyprus courts and waives any objection to Proceedings in such courts on the grounds of venue or on the grounds that the Proceedings have been brought in an inconvenient forum.
Should you have a dispute with one or more users, a Seller or an outside party, you release Mantzouras (and its officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
YOU AGREE TO INDEMNIFY AND HOLD MANTZOURAS AND ITS PARENT, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE LEGAL FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THIS AGREEMENT OR THE DOCUMENTS IT INCORPORATES BY REFERENCE, OR YOUR BREACH OF ANY LAW OR THE RIGHTS OF A THIRD PARTY.
14. SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review any other policies posted on the Mantzouras Site. These policies also govern your use of Mantzouras services. We reserve the right to make changes to our site, policies, service terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
The authentic language of this agreement and subsidiary or associated documentation is English and any translations provided are for convenience only. In the event of any conflict or difference in interpretation between the English language version and any translation of them, the English language version and interpretation will prevail.
You agree we may communicate with you in English or Greek.
Except as explicitly stated otherwise, any notices shall be given by post to 65 Thessaloniks Steert, 3025, Limassol, Cyprus or, in your case, to the email address you provide to Mantzouras (either during the registration process or when your email address changes). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, Mantzouras may give you notice by post to the address provided to us. In such case, notice shall be deemed given three days after the date of posting.
17. ELECTRONIC COMMUNICATIONS
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
18. CONSENT TO THE USE OF ELECTRONIC COMMUNICATION
When you communicate with us via e-mail or text messages, or provide your email or other address or mobile number or other contact details, you grant your consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on the Site.
‘Sellers’ shall mean the persons who listing products and/or services for sale on Mantzouras Site.
‘Mantzouras Site’ or ‘Site’ shall mean www.mantzouras.com and/or any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf
Takis G. Mantzouras Ltd- Mantzouras
65 Thessalonikis Street , 3025, Limassol, Cyprus
21. CONDITIONS OF SALE
ORDERS, PRICES, AND PAYMENT By completing the check-out process and placing an order by clicking the "Proceed to payment" button on the checkout page, you are offering to purchase the products from the relevant Sellers (and not directly from us). Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Seller. All orders are subject to availability and confirmation of the order price, which is determined by the relevant Seller. After entering into the contract for the products with the Seller, the Seller will be under a legal duty to supply you with goods that are in conformity with the contract. Legal title to the product purchased will pass to you upon your payment being accepted. Risk in the product will remain with the Seller until it is delivered to you at the address specified when you placed your order.
The Website allows you to check your order and correct any errors before completing a purchase. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).
The list price shown on the Mantzouras site means the suggested retail price of a product, as provided by a manufacturer, supplier, or Seller. In the event of a mispricing, the Seller’s policy shall apply.
Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, as this information is provided to us by the Sellers, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, acting on behalf of the Seller, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund as soon as possible.
When you submit your order, we and/or a third party service provider carry out a standard pre-authorisation check on your payment card on behalf of the relevant Seller, and products will not be dispatched until the details you have provided are verified.
Once we have verified your payment details and the Seller has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the Seller encounter a problem when processing your order, we or the Seller will contact you and may possibly request further information to try and resolve the issue
The Seller reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorisation for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).
22. CONTRACT BETWEEN END CUSTOMER AND SELLER
We provide the Services to you through the Website. When you purchase products using the Website, you are purchasing them from the third party retailers ("Seller(s)") named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Seller. You are not purchasing the products from us and we are not a party to that contract.
The identity of the Seller is shown on the basket and order confirmation page when you place an order.
When you place an order, you will receive an email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Seller. The contract between you and the Seller in relation to the products will not be formed until the Seller accepts your order. If your order is accepted, we will send you a confirmation email, which concludes the contract between you and the Seller. The confirmation email will include a description of the products purchased in the order and certain other information about your rights to cancel the contract between you and the Seller. Only those products listed in the dispatch confirmation email are included in the contract between you and the Seller
You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the Mantzouras Site.
Delivery times may vary depending on the availability of the products and your delivery address. Delivery times, including for Same Day delivery, are estimates only and cannot be guaranteed. The product(s) will be delivered to you directly by the Seller(s) so your order may arrive in multiple deliveries and at different times
Please also read the information on our Orders & Shipping page as this contains important information about your order and its delivery.
24. RETURNS & REFUNDS
If you are less than completely satisfied with your purchase, you may return your order within 30 days (from the delivery date) for a refund. We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.
Products must be returned in new condition. If your product arrived either damaged or defective, please contact us right away. If you would like to return an order:
Contact us to receive return instructions and address
Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
Once we have received your package, your refund will be issued in the original payment method within 7 business days. Any store credits used will populate back to your account immediately. Unfortunately, we are unable to refund any applicable duties and taxes from international orders.
Refunds are made to the original form of payment (e.g., credit card, PayPal or store credit).
We are unable to offer exchanges, but we are glad to assist you in returning your order and completing a new order for the new item(s) you want.
If you would like to exchange your item(s):
Contact us to receive return instructions and address.
Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.
Once we have received your package, we will refund to the original form of payment (e.g., credit card, PayPal or store credit).
25. CANCEL ORDER
Depending on where you live, you have a legal right to cancel your order.. This means that, during a certain cancellation period, if you change your mind or for any other reason you decide you do not want to keep the purchased products, you can notify the Seller of your decision to cancel the order. Once the products are returned to the relevant Seller you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order to the Seller.
Except in relation to certain types of products, you may cancel a contract at any time before your order is delivered and up to 14 days afterwards, beginning on the day after you received the products ("cooling-off period").
To cancel a contract, you must clearly inform us, preferably:
By completing and returning the cancellation form and sending it to the address set out in the form
By contacting the Seller directly via My account Page
If you cancel an order (or part of an order) during the cooling off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy.
In any case your refund will be completed within 14 days after the day on which the Seller received your return, or if earlier, the day on which we receive evidence that you have returned the product(s) to the relevant Seller’s address.
We will use the same means of payment as you used for the initial transaction.
26. EXCEPTIONS TO THE RIGHT OF CANCELLATION
The right of cancellation does not apply to:
the delivery of products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
the supply of goods made to your specifications or clearly personalized;
the supply of goods which may deteriorate or expire rapidly;
products that have been used or are not in the exact same condition, packaging and quantity as they were upon their receipt.
27. PRODUCT DESCRIPTIONS
Mantzouras does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
We attempt to be as accurate as possible in the description of the products displayed on the Website. However, as the descriptions are based on information provided to us by the Sellers (who remain responsible for them), we cannot guarantee that all details are accurate, complete or error free. The images of the products on the Website are for illustrative purposes only, and although we attempt to display colours accurately, we cannot guarantee that your