Frequently asked questions

Online Orders

Can I place an order throught the phone?


Yes! Just call us at +357 25 381575 any time during between 08:00-13:00 and 15:00-18:00 and we will be able to assist you further.




I haven't received my order yet. What do I do?


Please allow for a full 2-3 working days for your order to arrive. If you live in a non-residential area kindly leave a note before placing your order so that proper instructions can be given to the couriers. We aim to offer the highest level of service but sometimes during high sales volume periods orders may get delayed slightly. For further assistance do not hesitate to contact us throught the contact form, telephone or email address.





Shipping

What kind of shipping options do you offer?


We currently offer domestic shipping all over Cypurs via ACS Courier so you can have your favorite products arrive straight to you without any fuss! Alternatively you can pick up your purchases from the ACS offices around the island.




How long does shipping take?


Depending on your area code, it usually takes 2-3 working days for your order to arrive.





Payments

What kind of payments types do you offer?


We offer customers the ability to purchase products from our online catalog through PayPal, direct bank transfer or VISA/MasterCard and cash upon delivery.




My payment didn't go through and my card was declined


Some specific payment methods are unusable on our website. Please make sure you are using a VISA Electron Debit/Credit, Master Card, Maestro or American Express for your purchases. Alternatively you can use direct bank transfer,PayPal for effortless and secure online payments or simply choose cash upon delivery at the checkout. If any issues persist please contact us as soon as possible to resolve the issue.





Refunds & Returns

I have received the wrong product. How do I return it?


Please make sure to let us know immediately so that we can assist you in the best way possible. Visit the contact section of our site for details on how to contact us. Also please make sure to read the terms and conditions regarding Refund and Return policies.




Can I return products purchased online?


If any issue arises when you receive a product please let us know through the form in the contact section of our website or call us directly during normal working hours. For more infromation please click on the Terms of Service link located at the bottom of each page.We take constructive criticism very well and we aim to improve ourselves constantly so your feedback is highly appreciated.




The product I received is damaged


In the unlikely event that you receive a product in bad condition, please contact us as soon as possible in order to resolve the issue painlessly and quickly. We aim to offer the best services so kindly navigate to the contact section of our website to get in touch with us.





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Copyright © 2020 Mantzouras Limassol Cyprus

Tel: 25 381575

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